Privacy Policy
This Privacy Policy applies to NE8XT (accessible at ne8xt.com), operated by Najib Charaoui ("we", "us", or "our"). We respect your privacy and are committed to protecting the personal data of our business clients and their end customers. This Privacy Policy outlines how NE8XT processes, protects, and handles data collected via Meta APIs (WhatsApp Business API, Facebook Messenger API, Instagram Graph API) and our automated AI platform.
1. Information We Collect
To deliver real-time AI automation and customer conversation management via Meta services, NE8XT collects and processes the following specific data categories:
Meta API & Channel Data
Customer messages (text, media, and voice notes), usernames/handles, phone numbers, WhatsApp User IDs (WAIDs), Facebook Page Scoped User IDs (PSIDs), and Page Identifiers provided via Meta APIs.
Account & Business Details
Business contact names, business email addresses, company name, billing info, and API tokens provided during registration.
Conversational & Voice State
Chat history logs, AI context tokens, Darija/French voice recordings, and conversation status flags required for multi-turn dialogue memory.
Technical & System Logs
IP addresses, timestamp logs, browser user-agent details, and webhook event payloads for security auditing.
2. How Data is Used & Strict Non-Sale Commitment
Data collected by NE8XT is processed solely to generate real-time AI responses and maintain conversational state for our business clients.
Strict Anti-Advertising Guarantee: Customer data and messages processed via Meta APIs are NEVER sold, rented, or shared with third-party advertisers, ad networks, or data brokers.
- Generate automated real-time answers to customer inquiries on WhatsApp, Instagram, and Facebook Messenger.
- Maintain multi-turn conversation context and token state during ongoing client sessions.
- Perform voice-to-text and text-to-speech transformations in Moroccan Darija, French, and English.
3. Data Storage & Retention
Messages, user metadata, and access tokens are stored in secure, encrypted database environments (e.g., PostgreSQL / Supabase) utilizing industry-standard AES-256 encryption at rest and TLS 1.3 encryption in transit.
We retain conversational data and access tokens only for as long as required to deliver the automation service, maintain active business workflows, or meet legal obligations under applicable law. Inactive session tokens and temporary message buffers are routinely pruned and purged.
4. Data Deletion Endpoint & Deletion Instructions
NE8XT provides a transparent mechanism for end users and business clients to request full removal of their stored tokens, conversation logs, and profile identifiers.
Dedicated Data Deletion URL:
Access our interactive instructions and deletion request portal.
Direct Email Deletion Request: Send an email with your phone number, Facebook Page ID, or account details to support@ne8xt.com.
Processing Timeframe: Deletion requests are processed and verified within 48 hours, removing all stored tokens, user identifiers, and message logs from active database clusters.
5. Official Contact Details & Governance
For privacy inquiries, data subject requests under Moroccan Law No. 09-08, or Meta compliance audits, please contact our Data Protection Officer:
NE8XT
NE8XT AI Platforms
Kingdom of Morocco
Casablanca / MENA & International
Need to remove your data or review terms?
Visit our Data Deletion page or review our Terms of Service.